Privacy Policy | Sudo24 Learning Private Limited

Privacy Policy

Effective Date: January 1, 2025
Last Updated: November 1, 2025

Welcome to Sudo24 Learning Private Limited (“we”, “our”, “us”). This Privacy Policy describes how we collect, use, process, and protect your personal information when you visit or use our platform, mobile app, and other services under the domain www.sudo24.online.

1. Introduction

By accessing our services, you agree to the collection and use of your data in accordance with this policy. We are committed to maintaining the confidentiality, integrity, and security of all personal information entrusted to us.

2. Scope

This policy applies to all teachers, students, employees, partners, and visitors using our website, mobile applications, or third-party integrated tools like Microsoft Teams and YouTube used by Sudo24 Learning for academic purposes.

3. Information We Collect

  • Personal Identification Data: Name, email, contact number, address, profile picture, and date of birth.
  • Educational Data: Courses enrolled, test scores, assignments, and certificates.
  • Payment Data: UPI, card details, or bank transfer information (processed securely via third-party gateways).
  • Technical Data: Device type, IP address, browser details, and log files.
  • Communication Records: Messages, calls, and emails exchanged with our support or teaching staff.
  • Social and Marketing Data: Public reviews, testimonials, and social media interactions.

4. How We Use Your Data

  • To create and manage your account securely.
  • To provide access to courses, webinars, and study materials.
  • To verify teacher and student identity.
  • To issue digital invoices and certificates.
  • To personalize your learning experience using analytics and AI tools.
  • To communicate offers, notifications, and updates relevant to your enrolled courses.

5. Data Retention

We retain user information only as long as necessary to fulfill the purpose for which it was collected, including legal, accounting, or reporting requirements. Once the retention period ends, data is securely deleted.

6. Data Sharing Policy

Your data is never sold or rented. It may be shared only under these conditions:

  • With verified company employees for operational purposes.
  • With third-party vendors (Microsoft, Google, Razorpay) who support our platform.
  • As required by government or legal authorities in compliance with Indian law.

7. Cookies & Tracking Technology

We use cookies and tracking tools to improve website performance and user experience. Cookies help us understand your learning behavior, preferences, and time spent on specific courses.

8. Security Practices

Sudo24 follows ISO-standard encryption protocols and firewalls. Payment data is encrypted end-to-end. All internal servers are hosted securely on verified Indian cloud providers.

9. Children’s Privacy

Our platform is designed for users aged 13 or older. Parents or guardians must supervise children below this age. We do not knowingly collect data from minors.

10. Teacher & Student Privacy Rights

  • Request access to your stored personal data.
  • Ask for corrections or updates in case of errors.
  • Request permanent deletion (“Right to be Forgotten”).
  • Restrict processing or withdraw consent anytime.

11. Payment Security

All transactions are processed via Sudo24 Learning Private Limited’s verified payment gateway. Payments once made are considered final unless a refund is approved as per our Refund Policy.

12. Integration with Microsoft Teams

For all live sessions, Sudo24 uses Microsoft Teams APIs. Your meeting data, attendance, and recordings are protected under Microsoft’s Data Protection Agreement. We do not store your Teams credentials.

13. Marketing Communication

By signing up, you agree to receive emails, WhatsApp updates, and SMS alerts. You can unsubscribe anytime by emailing support@sudo24.online.

14. Data Storage Location

Your data is stored in encrypted form on servers located in India, compliant with the Information Technology Act, 2000 and GDPR-like principles.

15. Third-Party Links

Our website may contain external links. Clicking them may lead to sites with separate privacy practices beyond our control.

16. Grievance Redressal

Users can report privacy concerns via email or WhatsApp. A Data Protection Officer (DPO) will respond within 7 working days.

17. User Responsibilities

  • Keep your login credentials secure.
  • Do not share your course materials publicly.
  • Immediately inform Sudo24 in case of unauthorized access.

18. International Data Transfers

In case any service provider operates outside India, your data may be transferred securely under international privacy safeguards.

19. Changes to This Policy

Sudo24 reserves the right to modify this policy at any time. The latest version will always be available at www.sudo24.online/privacy-policy.

20. Contact Us

Sudo24 Learning Private Limited
Email: support@sudo24.online
WhatsApp: +91 99976 36742
Address: Sudo24 HQ, India

© 2025 Sudo24 Learning Private Limited | All Rights Reserved.