Refund & Cancellation Policy - Sudo24

1. Introduction

At Sudo24 Learning Private Limited, we prioritize customer satisfaction. Our refund and cancellation policy is designed to ensure clarity and fairness for both students and teachers using our platform.

2. Eligibility for Refunds

Refund requests will only be considered under the following conditions:

• The refund request is made within 7 days of the purchase date.
• Content access is limited, and less than 20% of the course has been accessed.
• The refund request is supported by a valid reason, such as technical issues or incorrect course enrollment.

3. Non-Refundable Scenarios

Refunds will NOT be provided in the following cases:

• After 20% or more of the course content has been accessed.
• For discounted or promotional offers.
• In case of non-attendance during live classes or webinars.
• For customized services like personalized tutoring or 1-on-1 mentorship.

4. Cancellation Policy

Users can cancel their subscription under the following terms:

• Cancellations made within 24 hours of purchase may be eligible for a full refund.
• After 24 hours, only partial refunds may be granted depending on content usage.
• Once a course is marked as 'completed,' cancellation will not be accepted.

5. Refund Process

To initiate a refund, follow these steps:

• Email your request to support@sudo24.com with your registered email ID.
• Mention your order ID, course details, and reason for refund.
• Refunds are processed within 10 working days after approval.

6. Exceptional Circumstances

In certain cases, refunds may be approved beyond the mentioned timeline if:

• Technical issues prevented content access.
• The purchased course was incomplete or not delivered as described.
• Legal or regulatory concerns arise.

7. Teacher Payment Policy

For teachers offering paid courses:

• Payments will be processed after the 7-day refund window closes.
• If a refund request is made within the valid timeframe, the teacher's payout may be adjusted accordingly.
• Teachers found to have violated Sudo24’s content standards may face payout holds or deductions.

8. Dispute Resolution

If you disagree with our refund decision, you may:

• Email a formal appeal to appeals@sudo24.com.
• Provide supporting documents for your claim.
• Our dispute resolution team will respond within 5 working days.

9. Contact Information

For any questions or concerns about our refund and cancellation policy, please reach out to:

Email: support@sudo24.com

Phone: +91 9999999999